Ordering and Return Information

 Murano Millefiori does not share, sell, or trade email or  any customer information to anyone for any reason. Our order form is housed on a separate, secure server and we employ the latest security technology and firewalls.  

 Ordering

 We utilize an easy shopping cart system.  Most items can be ordered in 2 oz, 4 oz, 8 oz or 1 pound increments.  A 'drop-down' is provided to select the size you want.  If you order something by mistake or change your mind click the "view your cart" button and check the item you wish to remove.  From there you can continue shopping or check out. If we are out of an item please do not order it; we can let you know when it comes in or you can select an alternate. We do not backorder.

How soon will my order be shipped?
 ~ Orders received before noon will be shipped the same day, (in most cases ,excluding weekends). The quickest way to get your order processed is to order on-line.  On-line orders are filled first.  If there is an error in your address, credit card number or exp. date there will be a delay; please double check before sending your order.

                    For overnight or rush orders please call ahead even if you ordered on-line.  Dial 407-484-0645 EST

Can I pay by check?
 ~ To send check use the on-line order form  (there is an option for 'check').

 Send check to:    
                             Murano Millefiori
                       P.O. Box 149724
                       Orlando, FL 32814-9724

Shipping
  Unless otherwise specified we will ship Priority (Airmail) with the US Post Office and in most cases will be delivered in 2-3 days (only Sunday is excluded)  PO Boxes are fine.
    
If you order 6 oz or less we can send it First Class, usually for under $2.  Let us know if you want this option in the 'comments' section of the order form.  Handling fees are  not charged if your order is 4 lbs or less.

International
 We are happy to ship anywhere in the world. 

 Place your order on-line (use an 'x' for any line that does not apply to your address).   Keep in mind that some countries may charge you a separate 'duty' charge after you receive your goods.  The rate depends on the country.  We are not responsible for duty or broker fees charged by your country or postal service.

 Orders under 6 lbs. will automatically  be sent  via Global Priority (airmail) for $11 usd. 6-20 lb flat rate is $23 - $37 usd.  Global Priority can take from 4 to 8  days, depending on where you are.  Flat Rate is not available to Turkey or Russia and cost will depend on weight - we will email you the charges before shipping.

Refund/Exchange Policy
 Sorry, no refunds or exchanges on millefiori.   Free single samples of millefiori (except the Grand Tronconi)  may be requested before ordering to avoid disappointment.